If they do pick up the package to take to an inspection location, what happens to the package afterwards? Claims; MyLTL. Enter tracking number ; Specify your claim type: damaged, lost, or missing contents shipments; Step 2: Complete the online claim form; Please provide photos (if appropriate) and documents that verify the amount of your claim. Then, UPS will ask you to associate a current UPS account number in order to continue the claim – which you will not have and leading you to a dead end. Reply 2 2. Hi, just went into the jungle of UPS damage claim. Once we receive and register your claim, we assign a claim number and one of our claims investigators to it. After numerous letters and phone calls to UPS and our UPS account managers threatening to fire UPS, we finally fired them. Also ask them to email you the claim paperwork. Or would they send an inspector just to inspect at the location? Box 1216 Richmond, VA 23218 Or, if you prefer, you can fax your claim and documentation to (866)580-1944. UPS will pay the lesser of purchase or replacement costs, up to the declared value. If your claim is in regards to a package that begins with a 1Z tracking number, you cannot use this form. Create Bill of Lading; Documents; Billing ; Notify; Reports; Customize; About Us; Customer Service; Log In; Sign Up ; Home UPS Freight Track. Property Claims and Collections. Either way, it does mean they are taking action on that claim. OTC-18 version 02-09-16 UPS Freight Cargo Claims Department P.O. Expect to receive a confirmation of your complaint within 10 to 15 days. If they are not available now, you can add them at a later time. Claims Processing UPS Freight PO. UPS mailing address and fax number information are provided in the Damage/Loss Notification claim letter. For a damage claim, does UPS come pick up the package to take elsewhere to be inspected? Before processing lost mail claims, USPS will first perform a Missing Mail Search. Filing a claim for lost or damaged items or packages; Complaining about a driver or service at a UPS agent or office; Questions about international shipping and customs ; Making a delivery change; Best Practices for Calling UPS Customer Service. The biggest part of this step is calling the company. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) Box 1216 Richmond, VA 23218-1216 Fax: 866-580-1944 CARGO LOSS & DAMAGE CLAIM … Claims Processing UPS Freight PO. Have the following information handy when you call the 800 number or you local The UPS Store (if you shipped with the store): tracking number (most UPS tracking number start with the number "1" and the letter "Z" and are 18 characters long) How Your Claim will be Processed. Now the sender (seller and source UPS store) got the claim information which seems to have been approved. If property damage does occur, our Property Damage and Collections Group works to resolve claims as quickly and fairly as possible. USPS accepts indemnity claims for insured items, COD packages, Priority Express Mail packages, and some types of international shipments. All claims must be filed no more than 9 months from date of delivery. If you wrre the shipper, they will give the resualts to you. Going through similar matter now with damaged computer packed by UPS store that arrived broken at destination with a ripped open box. Quote and Ship. UPS Freight COVID-19 Information. You must evaluate your damages and non-economic losses to know the total value of your case. I recently sold a $200 item and shipped it via UPS. Once the documentation is verified, a refund will be issued. Click Here. My first contact was with UPS and they said that I cannot file a claim since I am not the shipper. If a package sent through USPS arrives damaged, or if it gets lost in the mail, you may be able to file a claim and get compensated for the value of your lost or damaged items.